Being a restaurateur in 2020 can be quite a challenge, thanks to COVID-19. However, things are certainly looking up now, and we must prepare ourselves for the upcoming changes. One of these changes is how to minimize the impact of COVID-19 on your restaurant. Here’s how you can prepare yourself against it.
Know what You’re Battling Against
Like with any other battle, knowing what you’re fighting against gives you a better chance at actually winning against it. Prepare yourself to fight the Coronavirus better by educating yourself about it. Learn about the ways it comes into contact, and the best ways to prevent it. This is one of the most effective methods of protecting your restaurant, employees and customers.
To Reopen or to Remain Closed for the Moment
With the virus finally showing signs of being under control, many businesses are reopening their doors. It is now your turn to make the heavy decision on if you want to reopen your doors to your customers or remain close. If you choose the first, note that it will not, as usual, have to follow many government rules just to keep your doors open. This can also be expensive. If you choose the later, your business might suffer for sure. You’ll also have to ensure your property is safe and secure during the days it is closed up and not under your watchful eyes.
Jumping on to the Delivery and Pick-Up Wagon
Many restaurants and cafés are choosing the easier path and opting to jump on the delivery wagon; preventing customers from entering the establishment altogether. This may be the best option if the virus is still quite prominent in your locality. However, not all restaurants can function affectively through deliveries. Is your restaurant capable of it?
Preparing Your Restaurant for Your Customers
If you decide to reopen your doors, you must prepare your establishment for your customers. Prepare social distancing signage for restaurants and cafes printed out to put around your place of work. Move tables to abide by the social distancing laws. Allow only a limited number of customers within the establishment; for which you might want to adopt a “pre-booking” table method for your restaurant¾if it isn’t already established. You will also have to work your employees on shifts, ensuring not to overcrowd the restaurant at all times.
Preventing the Virus from Entering Your Establishment
The best way to keep the virus from running havoc on your establishment is to take measures to ensure it doesn’t enter your establishment in the first place. For that, schooling your employees about the Do’s and Don’ts of the virus is vital. Temperature checks of both employees and customers before entering the establishment is also a must. As part of the food industry, cleanliness is already a part of your routine. Add disinfecting as part of your cleaning routine for the best results.
Dealing with Customers in a Challenging Period
Without a doubt, these are trying times. Most people are unsure and afraid, not knowing how to deal with this situation. At a time like this, emotions and tempers can run higher than usual, making dealing with customers challenging on some days. For the most part, try to adhere to the rule of “the customer is always right”; just to keep your peace. The one place you should not comply with this rule is if said customer is putting themselves, your employees or your other customers in danger by not following the government rules.